Last updated April 9, 2026

Terms of Service

Please read these Terms carefully before using Revv AI. By creating an account or using our platform, you agree to be bound by them.

1. Agreement to Terms

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Revv AI Inc. ("Revv AI," "we," "our," or "us"). By accessing or using the Revv AI platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a dental practice or organization, you represent that you have the authority to bind that entity.

2. Description of Service

  • AI Receptionist: Automated inbound call handling with natural language AI
  • No-Show Reducer: Automated SMS appointment reminders and confirmations
  • Review Generator: Post-appointment SMS outreach for patient feedback and Google reviews
  • Dashboard: Analytics, call logs, SMS logs, and practice management tools

3. Eligibility and Accounts

You must be at least 18 years old and authorized to operate or represent a licensed dental practice to use Revv AI. You agree to provide accurate, complete, and current information during registration and to keep your credentials secure. You are responsible for all activity under your account.

4. Subscription and Billing

Plans

Revv AI offers monthly subscription plans: Starter, Growth, and Enterprise. Pricing is described at checkout and on the pricing page. We reserve the right to change pricing with 30 days' advance notice to existing customers.

Free Trial

New customers receive a 14-day free trial. No credit card is required. After the trial, continued use requires a paid subscription.

Billing

Subscriptions are billed monthly in advance via Stripe. By providing a payment method, you authorize us to charge the applicable fee on each billing date. All fees are non-refundable except as stated in Section 5.

Late Payments

If payment fails, we will retry for up to 7 days. After that, your account may be suspended. We are not liable for practice disruption during a suspension due to non-payment.

5. Cancellation and Refunds

You may cancel at any time through the billing portal. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for unused time. If you cancel within the first 14 days of a paid subscription and have not previously received a refund from us, we will issue a full refund upon request.

6. Acceptable Use

  • Violate any applicable law, regulation, or HIPAA requirement
  • Send unsolicited commercial messages or harass patients
  • Impersonate any person or entity
  • Reverse engineer, decompile, or extract our AI models or source code
  • Use the platform for any practice that is not a licensed healthcare provider
  • Interfere with the integrity or performance of the platform
  • Circumvent any security or access controls
You agree not to use Revv AI for any of the above. We reserve the right to suspend or terminate accounts that violate these policies without refund.

7. HIPAA and Patient Data

You acknowledge that your use of Revv AI may involve PHI under HIPAA. You are solely responsible for ensuring your practice complies with all applicable HIPAA requirements. Enterprise customers may request a Business Associate Agreement (BAA) at privacy@revvai.com. You represent that you have obtained all necessary patient consents for automated calls and texts as required by the TCPA and applicable state law.

8. TCPA Compliance

Revv AI sends automated SMS messages and makes automated calls on your behalf. You are responsible for ensuring patients have provided prior express written consent to receive such communications. You agree to indemnify and hold Revv AI harmless from any TCPA claims arising from your use of the platform.

9. Intellectual Property

Revv AI and its licensors own all intellectual property rights in the platform, including AI models, software, and documentation. You retain ownership of your practice data and patient data. By using the platform, you grant Revv AI a limited license to process that data solely to provide the described services.

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. REVV AI DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. AI-GENERATED RESPONSES MAY OCCASIONALLY BE INACCURATE — YOU ARE RESPONSIBLE FOR REVIEWING ERRORS THAT AFFECT PATIENT CARE. Revv AI is a scheduling and communication tool, not a medical device, and does not provide medical advice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVV AI'S TOTAL LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE FEES PAID IN THE 3 MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL REVV AI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST PATIENT REVENUE.

12. Indemnification

You agree to indemnify and hold harmless Revv AI and its officers, directors, and employees from any claims, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the platform; (b) violation of these Terms; (c) violation of any law or third-party right; or (d) any TCPA or HIPAA claim arising from your use of the platform.

13. Term and Termination

These Terms begin when you create an account and continue until terminated. Either party may terminate with 30 days' written notice. We may terminate immediately for material breach, non-payment, or conduct that harms Revv AI or its users. Upon termination, access ceases and data will be deleted per our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of the State of Delaware. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, they shall be settled by binding arbitration under AAA Commercial Rules. You waive any right to participate in a class action.

15. Contact

Questions about these Terms? Email legal@revvai.com.